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Why Maintenance Matters
Proper care ensures the longevity and beauty of your vancasso dinnerware. Follow these tips to keep your set in the best condition.
1：Keep It Dry for Longevity: To maintain the beauty and quality of your dinnerware, make sure all pieces are completely dry before storing.
2：Soft Cloth: Use a soft cloth to gently wipe each piece, ensuring it's dry before storing.
3：Ventilated Storage: Store your dinnerware in a well-ventilated cupboard or shelf to prevent moisture buildup.
4：Smart Stacking: Stack your dinnerware carefully to avoid chipping or scratching. Use padding between each piece if possible.
5：Regular Checks: Periodically inspect for signs of wear or damage. Clean or replace items as needed.
6：Mild Detergents: Stick to mild detergents to maintain the original colors and finish of your dinnerware.
7：Hand Wash Recommended: For delicate items or those with intricate designs, hand washing is advised.
8：Temperature Caution: Avoid exposing your dinnerware to extreme temperatures, such as taking it directly from the refrigerator to the microwave.
Please note that PO Boxes, AOP, FPO, and DPO addresses are not eligible. (Orders shipping to a PO Box cannot ship via any express method.)
All orders will be dispatched within two business days. Please let us know if you have special circumstances or requirements. (You can leave us a message during the process of adding an item to the cart).
We currently only ship in the CONTINENTAL U.S. (excluding Alaska), UK, and some European countries.
We have warehouses in the United States, the United Kingdom, and some Germany, and your order will be shipped from the nearest warehouse according to your shipping address.
Please check the estimated regular delivery time and cost for your region as follow:
|Western U.S.||3-4 Business Days||Free|
|Eastern U.S.||5-8 Business Days||Free|
|United Kingdom||1-3 Business Days||Free|
|Germany||2-4 Business Days||Free|
|Spain||2-8 Business Days||Free|
|France||2-8 Business Days||Free|
|Italy||2-8 Business Days||Free|
|Poland||2-8 Business Days||Free|
|Netherlands||2-8 Business Days||Free|
|Belgium||2-8 Business Days||Free|
|Czech Republic||2-8 Business Days||Free|
|Austria||2-8 Business Days||Free|
|Denmark||2-8 Business Days||Free|
|Luxembourg||2-8 Business Days||Free|
|Sweden||2-8 Business Days||Free|
|Ireland||2-8 Business Days||Free|
|Lithuania||2-8 Business Days||Free|
|Portugal||2-8 Business Days||Free|
|Hungary||2-8 Business Days||Free|
|Greece||2-8 Business Days||Free|
How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.
Duties, and taxes, are not included in the item price or shipping cost. This means that you may need to pay the corresponding tax according to your local tax policy when you pay the order bill, or you may need to pay duties and taxes after receiving the order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Contact vancasso if you have any questions
For customer support, please email us via firstname.lastname@example.org
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email email@example.com at first.
Address: UNIT 1406B 14/F THE BELGIAN BANK BLDG NOS 721-725 NATHAN RD KL (Note: This address is not the return address)