FAQs

General

Once you have registered your email address, please use the code NEW10 at checkout to receive a 10% discount on your order.

Unfortunately you can only use one promotion per order.

If you have any wholesale orders or inquiries, please contact our customer service team by email and one of our representatives will be pleased to assist you.

To determine if a product is microwave safe, please examine the bottom of your dinnerware. It will state on the bottom of the ware if it is dishwasher and microwave safe. If it does not state dishwasher or microwave safe on the bottom, it is not safe for the dishwasher or microwave.

If you're having trouble finding the item you need, we recommend using the Search box at the top of the page. If that doesn't yield the desired results, please don't hesitate to contact us via email at support@vancassotableware.com. Simply provide us with the pattern or item name/number, and we will promptly research its availability for you. Our team is always here to help and ensure that you find what you're looking for.

Yes, we offer a 3-month warranty on our products, which begins from the time you receive the items. This warranty covers any defects in workmanship or materials that may arise during normal domestic use. However, it's important to note that damages resulting from foreseeable wear and tear, misuse, abuse, accidents, or commercial use are not covered by the warranty. Our aim is to provide our customers with the best possible service, and we stand behind the quality of our products.

We apologize that your vancasso item(s) were damaged during shipping. Our priority is to resolve this issue as quickly as possible. To ensure a prompt resolution, please follow the steps below. Our team is dedicated to providing the best possible service and resolving any concerns you may have.

  • Send us an email at this address: support@vancassotableware.com
  • Include your order number in the subject line
  • Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email

Payments & Orders

If you need to cancel your order, please contact us as soon as possible. We will do our best to assist you with the cancellation process. However, please note that once the order has entered the processing stage, we are unable to cancel it.

If you are placing your order online, the two forms of payment we accept are PayPal and credit card. We accept Visa, MasterCard, American Express, or Union Pay.

We recommend verifying that all credit card fields are populated accurately prior to submitting your order. If you continue to experience difficulties placing your order please send us an email and a representative will be happy to assist you.

Yes, our store currency is set in USD. However, when you proceed to checkout and enter your payment details, you will be charged in your local currency. Our payment gateway automatically converts the amount to your currency based on the current exchange rate. Please note that your bank or credit card provider may apply their own exchange rate and fees, so the final amount charged may differ slightly from the displayed price on our website.

Shipping & Returns

All products sold on vancasso official website come with free shipping.

We can deliver our products to the following countries: United States, Germany, United Kingdom, Hungary, Greece, Spain, Sweden, Portugal, Luxembourg, Lithuania, Czech Republic, Netherlands, France, Denmark, Poland, Belgium, Austria, Ireland, and Italy.

If you have listed an incorrect shipping address for your order, please contact us immediately. We will make every effort to update the address for you. However, please note that once the order has entered the processing stage, we are unable to change the shipping address.

The delivery time of your order will depend on your location. For US customers, it typically takes 5-8 business days, for Germany customers it takes 2-4 business days, for UK customers it takes 1-3 business days, and for other countries in Europe, it can take 2-8 business days. Additionally, the warehouse requires 1-2 business days to process the order before it is shipped.For more information, please pay a visit to our Shipping and Delivery policy page.

To track your orders, click on the "Track Order" link at the bottom of our website. If your items have shipped, a tracking number will be provided. Enter your tracking number to see where your package is and when it's estimated to be delivered.

Vancasso will cover the return shipping costs in the event that a product arrives broken, damaged, defective, or is not the product that was ordered. If the product is no longer needed or desired, or if the wrong product was ordered, you will be responsible for 50% of the return shipping costs.You need to contact us within 30 days after receiving the product to initiate the return process.

If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your goods. You can visit our Return Policy page for more information, or contact our customer service directly by email.