Stern 16 Piece Dinnerware Set

Why Maintenance Matters

Proper care ensures the longevity and beauty of your vancasso dinnerware. Follow these tips to keep your set in the best condition.

Key Tips

1：Keep It Dry for Longevity: To maintain the beauty and quality of your dinnerware, make sure all pieces are completely dry before storing.

2：Soft Cloth: Use a soft cloth to gently wipe each piece, ensuring it's dry before storing.

3：Ventilated Storage: Store your dinnerware in a well-ventilated cupboard or shelf to prevent moisture buildup.

4：Smart Stacking: Stack your dinnerware carefully to avoid chipping or scratching. Use padding between each piece if possible.

5：Regular Checks: Periodically inspect for signs of wear or damage. Clean or replace items as needed.

6：Mild Detergents: Stick to mild detergents to maintain the original colors and finish of your dinnerware.

7：Hand Wash Recommended: For delicate items or those with intricate designs, hand washing is advised.

8：Temperature Caution: Avoid exposing your dinnerware to extreme temperatures, such as taking it directly from the refrigerator to the microwave.

Please note that PO Boxes, AOP, FPO, and DPO addresses are not eligible. (Orders shipping to a PO Box cannot ship via any express method.)

When will my order be processed?

All orders will be dispatched within two business days. Please let us know if you have special circumstances or requirements. (You can leave us a message during the process of adding an item to the cart).

Which countries can packages be shipped to?

We currently only ship in the CONTINENTAL U.S. (excluding Alaska), UK, and some European countries.

We have warehouses in the United States, the United Kingdom, and some Germany, and your order will be shipped from the nearest warehouse according to your shipping address.

How long will it take for my order to arrive and how much is the cost?

Please check the estimated regular delivery time and cost for your region as follow:

How can I track my package?

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.

You can track your parcel at Track Order or at 17track.net.

Tax and duty

Duties, and taxes, are not included in the item price or shipping cost. This means that you may need to pay the corresponding tax according to your local tax policy when you pay the order bill, or you may need to pay duties and taxes after receiving the order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Contact vancasso if you have any questions

For customer support, please email us via support@vancassotableware.com

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email support@vancassotableware.com at first.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items

• Clearance items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

General Return Process

• Initiate a return: Please email us at support@vancassotableware.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 2 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you.
• If the return is due to the buyer’s problem (such as don’t like/want the item), buyers need to bear 50% of the return shipping fee, which will cost about $3-12.
• No restocking fee is to be charged to the consumers for the return of a product.
• Shipping costs for exchanging products will be borne by MALACASA.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@vancassotableware.com.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item is dispatched. And we will refund full of your money.
• The order cannot be canceled after the package is sent out, please contact the carrier of the package by phone to reject the package. If the package is rejected successfully, we will issue a full refund. If the buyer fails to contact the carrier in time to reject the package, the buyer will bear 50% of the cost of returning the package. 

Email: support@vancassotableware.com

Address: UNIT 1406B 14/F THE BELGIAN BANK BLDG NOS 721-725 NATHAN RD KL (Note: This address is not the return address)