Shipping and Delivery product page

Please note that PO Boxes, AOP, FPO, and DPO addresses are not eligible. (Orders shipping to a PO Box cannot ship via any express method.)

When will my order be processed?

All orders will be dispatched within two business days. Please let us know if you have special circumstances or requirements. (You can leave us a message during the process of adding an item to the cart).

Which countries can packages be shipped to?

We currently only ship in the CONTINENTAL U.S. (excluding Alaska), UK, and some European countries.

We have warehouses in the United States, the United Kingdom, and some Germany, and your order will be shipped from the nearest warehouse according to your shipping address.

How long will it take for my order to arrive and how much is the cost?

Please check the estimated regular delivery time and cost for your region as follow:

Country Delivery Time Cost
Western U.S. 3-4 Business Days Free
Eastern U.S. 5-8 Business Days Free
United Kingdom 1-3 Business Days Free
Germany 2-4 Business Days Free
Spain 2-8 Business Days Free
France 2-8 Business Days Free
Italy 2-8 Business Days Free
Poland 2-8 Business Days Free
Netherlands 2-8 Business Days Free
Belgium 2-8 Business Days Free
Czech Republic 2-8 Business Days Free
Austria 2-8 Business Days Free
Denmark 2-8 Business Days Free
Luxembourg 2-8 Business Days Free
Sweden 2-8 Business Days Free
Ireland 2-8 Business Days Free
Lithuania 2-8 Business Days Free
Portugal 2-8 Business Days Free
Hungary 2-8 Business Days Free
Greece 2-8 Business Days Free
Slovensko 2-8 Business Days Free

How can I track my package?

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.

You can track your parcel at Track Order or at 17track.net.

Can I change my shipping address after placing an order?

Once your order is placed, the ability to change your shipping address depends on the order's shipping status:

If a Tracking Number Has Been Issued:

Unfortunately, we cannot change the address after a tracking number has been assigned to your shipment due to logistics restrictions.

For U.S. Customers: Our deliveries are handled by UPS. We are unable to assist with address changes on orders shipped via UPS. You may attempt to contact UPS directly to request an address change, but please be aware that such modifications are rarely successful.

For European Customers: Deliveries are carried out by DPD or DHL. You have a few options to try and change your address:

  • Online Modification: Log into your DPD or DHL account, locate your order, and use the option to change the address as per the website or app instructions.
  • Customer Service Call: Call the DPD or DHL customer service hotline, provide your tracking number and verify your identity to request an address change.
  • Email Notification: If your package is already in transit, you can use the change of address link provided in the DPD or DHL email notifications you receive about your shipment. Please note that address changes are subject to timing restrictions, and we recommend contacting DPD or DHL as soon as possible.

For UK Customers: The process is similar to that for European customers, with shipments possibly handled by YODEL, DPD, or Royal Mail. Please follow the same steps as described for European customers.

If You Have Not Yet Received the Shipping Confirmation Email:

There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at support@malacasa.com with your order details. Be aware that there can be a delay between the shipment of your order and the shipping notification; thus, we cannot guarantee the address can be updated in time.

Liability Notice:

MALACASA is not liable for losses caused by incorrect address information provided during the order process. We strongly advise you to double-check your shipping address during the checkout process before finalizing your payment to avoid any complications with your delivery.

Tax and duty

For U.S. Customers:

The prices displayed on our website for the U.S. market do not include taxes. Estimated taxes will be calculated based on the shipping address you provide during checkout. The final tax amount and total cost will be confirmed via email or text message after you place your order. Please ensure your contact information is correct to receive these updates.

For Customers in the UK and Europe:

Prices shown for our products do not include Value Added Tax (VAT) or any other taxes. However, you will not be charged any additional fees upon delivery. The price you see is the price you pay, with no hidden costs. This is because we handle VAT and other taxes through our pricing strategy, ensuring a seamless and transparent shopping experience.

Import taxes, duties, and related customs fees are managed by us, meaning you do not have to worry about unexpected costs when your order arrives at its destination.

Contact vancasso if you have any questions

For customer support, please email us via support@vancassotableware.com

 

 

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Color

Marble grey